1.
General Provisions
1.1 Name
of the Site: CryptoMarketPay
1.2
The owner and operator of the Site: Asset Hub Company (hereinafter
referred to as “We”, “Our Company”).
1.3 Territorial
jurisdiction: Czech Republic. These Terms shall be governed by and
construed in accordance with the laws of the Czech Republic, as well as the
provisions of the EU Cryptoasset Markets Regulation (MiCA), where applicable.
1.4 Acceptance
of the Terms: By using this Site, you (“User”) acknowledge that you have
read and agree to these Terms of Use (the “Terms”). If you do not agree to any
provision of these Terms, please stop using the Site immediately.
2.
Services Provided
2.1 Scope:
We sell gift vouchers, pin codes and other digital goods and services which may
include transactions in crypto-assets and/or electronic codes.
2.2 Restrictions:
We do not support or serve content or activities that are contrary to the laws
of the Czech Republic, international law, and MiCA requirements, including but
not limited to:
2.3 Change of services: We reserve the right to change the
list, cost and characteristics of the services provided at any time without
prior notice.
3.
Account and Security
3.1 Registration: To place an order or access additional features
on the Site, the User may create an account by providing correct personal and
contact information.
3.2 Age Restrictions: By registering, you warrant that you are at
least 18 years of age (or the age of majority as defined by the laws of your
jurisdiction).
3.3 Account Security: You are solely responsible for maintaining
the confidentiality of your account credentials (login and password). Any
actions performed under User's account are deemed to be the User's own
actions.
3.4 Detection of Violations: If We have reasonable suspicion that
an account is being used for illegal activity, violation of third party rights
or violation of the Terms and Conditions, We may suspend or block it without
notice.
4. Rules
for the use of the Site
4.1 Compliance with Laws: The User is obliged to comply with the
laws of his/her country, as well as the regulations of the Czech Republic and
the EU (including MiCA when dealing with crypto-assets).
4.2 Prohibited Content: It is not allowed to publish, transmit,
distribute or store on the Website materials that violate the laws, rights of
third parties or are contrary to public morality.
4.3 Unethical Use: It is prohibited to use the Site for:
5. Payment, Returns and Cancellation of Orders
5.1 Payment Methods: We accept payments in fiat currencies and
(where technically possible) in crypto-assets in accordance with the applicable
MiCA and other regulatory requirements.
5.2 Returns Policy:
Due to the digital nature of goods (vouchers, pin codes), refunds or
cancellations are generally not provided.
The User agrees that once funds are credited to the Site account, there is no
option to issue a refund or chargeback unless specifically agreed to in a
separate agreement.
If a User makes an unauthorized chargeback, We have the right to block the
account and refuse further service.
5.3 Invalid or defective codes: If a purchased code or voucher is
invalid due to our fault, the User has the right to contact support. We will
endeavor to resolve the issue by checking the code and, in the event of a
confirmed fault, may provide a working replacement.
6. Support and service
6.1 Support Formats:
We do not provide emergency support, telephone consultation or Live Chat. The
primary method of contact is via a ticketing system or Email.
Response times can vary from a few hours to one or two business days.
6.2 Responsibilities of the User:
Communicate respectfully with support and do not abuse the ticket system (do
not send repeated requests unnecessarily). If this rule is violated, We reserve
the right to suspend or limit the service.
7. Liability Disclaimer
7.1 General:
Our products and services are provided “as is”, without any express or implied
warranties.
We shall not be liable for technical failures, service interruptions, loss of
data or other losses arising from a cause beyond Our control.
7.2 Financial Risks:
Transactions involving crypto-assets carry increased risks. Cryptocurrency
exchange rates may fluctuate dramatically and regulatory frameworks may change.
The user is personally responsible for making investment decisions, We do not
provide financial guarantees or advice.
7.3 Indirect Losses:
In no event shall We be liable for lost profits, loss of data, reputational risk or other consequential damages, even if advised of the possibility of such damages.
8. Privacy Policy
8.1 Data Collection:
We may collect personal data (name, email, IP address, payment details) for the
purpose of identification and service provision.
Cookies and similar technologies may be used when using the Site to analyze
traffic and improve functionality.
8.2 Use of Data:
Data is used solely to provide and improve services, fulfill legal obligations
(e.g. AML/KYC, under MiCA and other laws), and to communicate with Users.
8.3 Storage and Protection:
Personal Data is stored on secure servers in accordance with the requirements
of Czech and EU law.
We take reasonable technical and organizational measures to prevent
unauthorized access to data.
8.4 Transfer of data to third parties:
We do not transfer data to third parties unless required by law or necessary
for the provision of services (e.g. payment services or verification
partners).
8.5 Users' Rights:
Users have the right to request the deletion or correction of personal data by
submitting a request to the support team, provided that this does not conflict
with data retention obligations (e.g. AML/KYC).
9. Intellectual Property
9.1 Proprietary rights: All materials on the Site (texts, graphics,
logos, program code, etc.) are our property and are protected by copyright
and/or other intellectual property laws.
9.2 Restrictions: The User may not copy, modify, distribute
materials of the Site without our authorization.
10. Modification of the Terms and Conditions
10.1 Right to Modify: We reserve the right to modify these Terms
unilaterally.
10.2 Effective Date: The modified Terms will become effective upon
posting on the Site, unless otherwise expressly agreed.
10.3 Acceptance of Changes: By continuing to use the Site after the
publication of the new Terms, the User confirms that he/she agrees to the
changes.
11. Termination and blocking of account
11.1 Without Prior Notice: If the User violates any clauses of
these Terms or if We suspect illegal activity, We may at any time suspend or
block access to the Site and delete the User's information and materials
without prior notice.
11.2 Appeal: If the User believes that the blocking is in error,
the User may contact the support team and provide an explanation. We will
review the request within a reasonable time, but reserve the right to make a
final decision.
12. Force Majeure
12.1 Definition: Force Majeure includes events that are beyond the
reasonable control of the parties, including but not limited to acts of God,
acts of war, strikes, power failures, or actions of government agencies.
12.2 Exemption from liability: In the event of force majeure, We
shall not be liable for the total or partial non-performance of our obligations
and shall not be obliged to compensate the User for possible losses.
13. Dispute Resolution and Applicable Law
13.1 Dispute Resolution: All disputes, disagreements and claims
arising out of or in connection with the use of the Site shall be resolved by
negotiation between the parties to the extent possible.
13.2 Jurisdiction: If a dispute cannot be settled amicably, it
shall be brought before the courts of the Czech Republic in accordance with its
procedural law.
13.3 Applicable Law: The law of the Czech Republic as well as EU
regulations, including MiCA, shall apply to the relationship between the User
and Us in transactions with crypto-assets.
14. Final Terms
14.1 If any of the provisions of these Terms and Conditions are declared
invalid or unenforceable by a court of law, the remaining provisions shall
remain in full force and effect.
14.2 These Terms constitute the entire agreement between the User and Us regarding the use of the Site and supersede any prior oral or written agreements.
